Join the Team

California Bear Credit Union is an Equal Opportunity Employer located in Downtown Los Angeles. Candidates seeking employment should be highly motivated, energetic and professional team players. In return you will receive a challenging position with competitive salary and excellent benefits including CalPERS retirement plan. The following are open positions at the Credit Union.



Reporting to the Branch Sales Manager, the Member Services Officer will provide value-added services to Credit Union members by being a one-stop shop in all aspects of new accounts, loans, and account research.

Essential Job Functions

  • Efficiently, accurately, and continuously handle member transactions and cross-sell credit union products and services.
  • Make outgoing sales calls to assigned members to create awareness and inform members of certain products and services that might meet their needs.
  • Complete all work processes with minimum of errors and a high degree of quality with minimal supervision.
  • Consistently meet and maintain minimum sales objectives.
  • Support the needs of the Sales Divison by assisting wherever needed to ensure member demands are met within sales and service delivery standards.
  • Performs all duties in compliance with credit union policies and appropriate regulatory statutes.

Required Skills and Experience

  • High School Diploma; Bachelors will be preferred
  • 2+ years of related experience
  • Bi-lingual (English/Spanish)
  • Very professional demeanor
  • Excellent communication skills (written & oral)



The Member Services Phone Rep will provide value-added quality service telephonically to the membership by efficiently, accurately, and continuously handling all member transactions and questions, including loan underwriting, explains services and responds to problems; researches and fulfills complex member service requests as required within all policy, standards and regulations.

Essential Job Functions

  • Assist members with their telephone requests; answers questions about credit union products and services and resolves problems within established parameters.
  • Proficient in opening all credit union accounts and ability to perform complex account research in resolving issues and fulfilling member service requests.
  • Promote a retail sales environment by selling all credit union products and services. Required to meet and maintain minimum sales objectives assigned by management.
  • Provide support to other service centers, staff and management in order to achieve exceptional member service.
  • Other duties as assigned.

Required Skills and Experience

  • Minimum 2 years of banking experience (teller, loan processor, or phone banker)
  • High School Diploma, G.E.D. or equivalent required.
  • Excellent customer service skills.
  • Excellent verbal communication skills.
  • Basic PC Skills (MS word, Internet Browser)


Competitive pay along with a generous benefits program designed to help you be well, including: medical, dental & vision coverage, paid time off, and a 401(k) plan.



William “Billy” Hernandez